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Eliminate Database Alert to Fix Time 

How dbWatch Control Center speeds up database alert to fix time by creating a direct path from monitoring to action, cutting out VPN hops and extra tools.
Graphic about workflow showing that database alert to fix time is important.
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It’s a tale of workflow interrupt due to the time between the database alert to the fix time.

Every Database Administrator (DBA) has experienced it. You open the in-box on Monday morning and find an alert notice.  Unfortunately, this isn’t one of the several systems you constantly need to log into, it’s a database you’ve monitored for years without issues. Until today.

For many DBAs there’s a delay between noting the issue and fixing it. And it’s not the troubleshooting that usually eats up the time, it’s the journey from seeing the problem to being in the right place to do something about it.

Challenges of Logging into Database Management

Often logging in involves a chain of steps: VPN => remote desktop jump station => server => start the management tool (if it’s installed.)

Then it’s time to hope that your password is still valid. An invalid password triggers another chain of steps.

If you’re an MSP, likely the chain is longer, starting with looking up credentials for the customer system.

By the time you’re finally ready to act, ten to thirty minutes may have passed. On a busy day, you might only have time to fix two to four issues, simply because each alert requires a long detour before fixing can start.

Workflow with dbWatch

In dbWatch Control Center, monitoring and management are in the same place making the database alert to fix time fast. From the monitoring view, you’ll see a warning on an instance. Click on the instance to enter management in that exact system. In the first menu you’ll see the alert, with the same warning you saw in monitoring.

From there you can:

  • Fix the underlying issue directly on that instance
  • Rerun the job to confirm that the warning is cleared
  • Open a report if you need more statistics about the problem
If you need to run commands, you can jump from the instance straight into a worksheet for that system and run SQL there. You stay inside the same tool the whole time. The interface is structured to feel familiar, following patterns DBAs know from vendor tools. This lowers the learning curve and makes it easier to navigate across platforms.

Result

The alert is the same. The difference is how long it takes from the database alert to the fixing time. By removing the chain of VPN, jump station, server and local tools, dbWatch cuts away the overhead between monitoring and management.   DBAs spend more of their day fixing issues instead of logging in and hunting for the right system. For MSPs managing many environments, that shift can be the difference between clearing a handful of alerts and clearing most of what arrived that day.

Faster Workflows

Try dbWatch Control Center and experience a one-click workflow from alert to fix.
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Per Undheim
Per Christopher is a product developer and database security specialist at dbWatch AS. He began his career with databases in 2003, progressing to Security Manager for Norway's Bank Clearing Central, where he designed secure database systems for BankID and managed critical banking infrastructure. His expertise includes database security management and product development. At dbWatch, Per Christopher uses his experience to create security database management solutions tailored for DBAs. Find out more about his experience on his LinkedIn profile.

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